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Fractal’s near-perfect +98 Net-Promoter Score in 2018

Their customer experience merit came from their Q3 relationship survey, which surveyed over 55% of their customer base. Fractal is changing the way organizations look at, think about, and interaction with content. How you use it, and share it with the world. Fractal has helped companies grow from $300MM to $800MM in just 4 years, closed mission critical strategic partnerships with Fortune 200 companies, secure multimillion dollar budgets for new initiatives, saved executives thousands of hours each year, and so much more.

John Byron Hanby, IV, Founder of Fractal said “Over the year since our last Net-Promoter Score survey, our commitment to quality customer experience and a results driven end result has been unwavering. While experiencing nearly 5x revenue growth since 2017, we have been able to maintain our emphasis on these values. We are honored to have such incredible long-term relationships with our clients.”


Fractal’s strategies have consistently delivered incredible results to customers and in many cases saving executives massive amounts of time and money, enabling their teams to focus on growth with less limitations.

Hanby continued by saying “As a company we will continue to innovate and already have a number of customer focused initiatives that will enable Fractal to maintain its position as the number one company in Austin that delivers a multitude of services ranging from video production, executive development, content strategy, marketing, communications development and so much more.”

The Net Promoter Score is calculated based on responses to a single question: “How likely is it that you would recommend our company/product/service to a friend or colleague?” NPS can be as low as −100 (all detractors) or as high as +100 (all promoters). An NPS that is positive (i.e., higher than zero) is felt to be good, and an NPS of +50 or over is excellent. In the media industry, a Net Promoter Score of 30 is average, making Fractal’ Net Promoter Score of +98 outstanding.

* Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.


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